COMPLAINTS AND REGULATION
1. My Notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury:
2. If you are dissatisfied about the service you have received please do not hesitate to contact me.
3. If we are unable to resolve the matter you may then complain to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
Approved Complaints Procedure
4.1.1 The Notaries Society intends that this procedure will enable the resolution of complaints made against General Notaries who are members of The Notaries Society.
4.2 Making a complaint
4.2.1 The complaint should be made to the Secretary of The Notaries Society
at the following address:-
The Notaries Society,
PO Box 76SS
Milton Keynes MK11 9NR
Tel: 01908 803527
4.2.2 The Complainant shall provide the Secretary with full details of the complaint together with copies of any documents or correspondence.
4.2.3 If the Complainant has any difficulty in making the complaint in writing he/she should contact the Secretary for assistance.
4.3. Action by the Secretary
4.3.1 The Secretary will write to the Complainant asking whether he/she is willing for the complaint to be considered by the President and Vice-President within the Approved Complaints Procedure if that agreement has not already been obtained.
5. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure of after a period of 6 months from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman*, if you are not happy with the result:
6. If you decide to make a complaint to the Legal Ombudsman
you must refer your matter to the Legal Ombudsman within 6 months from
the conclusion of the complaint process and 6 years from the date of act/omission or 3 years from when you should reasonably have known there was cause for complaint ( only if the act/or omission took place more than 6 years ago).
The act or omission or when you should have reasonably known there was cause for complaint must have been after 5th October 2010
*certain kinds of commercial entities are not eligible to make a complaint to the Legal Ombudsman – please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office.
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